Terms of Service

By accessing our website or booking a service with CleanWave Carpet Care, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Services & Estimates

We provide professional carpet, upholstery, rug, tile, and hardwood floor cleaning services. All estimates provided through our website or over the phone are based on the information provided by the customer. We reserve the right to adjust pricing upon arrival if the actual scope of work (e.g., room size, stain level) differs significantly from the description provided.

2. Cancellation & Rescheduling

We value our technicians' time and our customers' schedules. To ensure efficiency, we require a 48-hour notice for any cancellations or rescheduling of service. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee.

3. Customer Responsibilities

To ensure the best possible results, we ask that customers:

• Remove small items, fragile objects, and floor-level clutter (toys, shoes, etc.) from the areas to be cleaned.
• Ensure pets are secured in a safe area away from the cleaning equipment and open doors.
• Ensure a responsible adult (18+) is present at the beginning and end of the service.

4. Limitation of Liability

While we use the highest industry standards and professional equipment, CleanWave Carpet Care is not responsible for:

• Pre-existing damage, such as worn fibers, permanent stains, or structural issues with the flooring.
• Shrinkage or color fading on delicate or non-colorfast fabrics (we will perform a test area when in doubt).
• Failure to remove permanent stains that have bonded with the fibers (e.g., certain dyes, bleach, or aged pet urine).

5. Payments & Refunds

Payment is due upon completion of the service unless otherwise agreed in writing. We accept major credit cards, checks, and digital payments. If you are not satisfied with the quality of our work, please notify us within 24 hours so we can address your concerns and perform a re-clean if necessary.

6. Right of Refusal

We reserve the right to refuse service if we determine that the environment is unsafe, unsanitary, or if the service requested would likely cause damage to the customer's property.

7. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

CleanWave Carpet Care
2714 Ariane Drive, San Diego, CA 92117
Email: info@cleanwavecarpetcare.com
Phone: (858) 222-9836